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Q. How long does it take to bring a new client on board?
A. This can happen in a matter of hours depending on the amount of data that you can collect up front. We will provide you with import templates and procedures to streamline this process during training. We understand this is one of the major points of opportunity with your client and can affect the long term environment of project.
Q. Do you have a web based reporting system?
A. Yes. 3PF Manager allows easy access to a number of reports via the internet. These real-time reports can be made available or restricted to users based on login privileges, and can be rendered in a number of formats including PDF.
Q. Why do you charge monthly fees?
A. Monthly fees cover the monthly secured hosting of websites and our quarterly maintenance fee, which ensures you unlimited support and timely system updates.
Q. How much does your training cost and what is involved in your training program?
A. An onsite visit by a 3PF Manager trainer is standard with purchase. Our philosophy is to help you not only with understanding our software, but fulfillment workflow and dynamics by engaging in on the job training at your facility. Additional training and consulting is available on a case by case basis.
Q. What have you done to assure inventory accuracy in the design of your software product?
A. On the design side, we have assured a solid data structure by building 3PF Manager with Microsoft .NET and SQL technology. From a workflow perspective, we have combined turnstile type workflow with consistent warehouse management rules to keep inventory related activity simple, yet airtight.
Q. How much is customization and how long will it take to complete?
A. Customization is a case by case opportunity. In the instance that extra functionality is necessary, we will work to resolve the request in a timely manner with a solid solution that can extend your service offering.
Q. What makes your software different than the others in the industry?
A. 3PF Manager is a solution built on the philosophy of providing a solution that is easy to implement yet robust enough to manage heavy, complex workflow. Our approach to working with you and your enterprise is as important as the software itself. From the opening of our relationship, we aim for a stronger fulfillment capability and offering on your part. We understand that our product is the center point of your fulfillment operation and we are committed to providing you with the highest quality service and support with a team that has actual fulfillment experience. |